Posts Tagged ‘office’

Books to Make the Best of Your Workplace

Sunday, September 11th, 2011

Labor Day signals the end of summer for most Americans which means it’s time to get back to business. The kids are in school and hopefully you’ve had enough time to recoup from family outings and vacation getaways to get your game face on. Done with rotating summer schedules and shorter hours, the office is a full house which means a lot of catching up with co-workers, swapping anecdotes from your holidays, and gearing up with team members to plan upcoming projects.

While we would all like to imagine the office as sunny as a trip to Montego Bay, the truth is, the typical work environment just isn’t so. In fact, sometimes the office can be downright stormy with torrential misunderstandings, high pressure competition, and raging rivals.

New books on our shelves this month focus on weakening those nasty office climates and alerting of any bad weather on the horizon. Whether you’re a leader, follower, or someone in between, the titles found below hold tremendous value as resources for creating and maintaining a company and office culture that’ll stretch those blue skies from your vacation right into your work.

The 11 Laws of Likability: Relationship Networking…Because People Do Busines with People They Like by Michelle Tillis Lederman

We all know that networking is important for success, but the networking tactics we read about take a lot of work — and can feel so phony! Wouldn’t it be great if you could network in a more relaxed, authentic way?

The 11 Laws of Likability reveals a painless new way to network that’s based on one simple truth: People do business with people they like. In this empowering book, you’ll learn how to identify and accentuate your most likable characteristics, and also how to:

  • Start conversations and keep them going with ease
  • Avoid coming across as manipulative or self-serving
  • Convert acquaintances into friends
  • Tweak your own personal style to enable engaging interactions with different kinds of people
  • Stay in others’ minds long after your initial meeting
  • And more.

Featuring real-life scenarios and packed with activities and self-assessment quizzes, this powerful yet down-to-earth book will help bring to light all of your natural likability — and give you easy, comfortable methods for creating honest, enjoyable interactions that become “wins” for you and for all parties involved.

Forming relationships is the foundation of success. And once you discover “The 11 Laws of Likability,” your road to success in any field will be faster and more enjoyable than you ever imagined.

The 11 Laws of Likability: Relationship Networking…Because People Do Busines with People They Like from Amacom is available in print and digital format from Amazon and Barnes & Noble.

The Five Percent: Finding Solutions to Seemingly Impossible Conflicts by Dr. Peter T. Coleman

ONE IN EVERY TWENTY DIFFICULT CONFLICTS ends up not in a calm reconciliation or tolerable standoff but as an acute lasting antagonism. Such conflicts — the five percent — can be found among the diplomatic and political clashes we read about every day in the newspaper but also, and in a no less damaging and dangerous form, in our private and personal lives, within families, in work-places, and among neighbors. These self-perpetuating conflicts resist mediation, defy conventional wisdom, and drag on and on, worsening over time. Once we get pulled in, it is nearly impossible to escape. The five percent rules us.

So what can we do when we find ourselves ensnared? According to Dr. Peter T. Coleman, to contend with this destructive species of conflict we must understand the invisible dynamics at work. Coleman has extensively researched the essence of conflict in his “Intractable Conflict Lab,” the first research facility devoted to the study of polarizing conversations and seemingly unresolveable disagreements. Informed by lessons drawn from practical experience, advances in complexity theory, and the psychological and social currents that drive conflicts both international and domestic, Coleman offers innovative new strategies for dealing with disputes of all types, ranging from abortion debates to the enmity between Israelis and Palestinians.

A timely, paradigm-shifting look at conflict, The Five Percent is an invaluable guide to preventing even the most fractious negotiations from foundering.

The Five Percent: Finding Solutions to Seemingly Impossible Conflicts from Public Affairs – Perseus is available in print and digital format from Amazon and Barnes & Noble.

The Big Enough Company: Creating a Business That Works for You by Adelaide Lancaster and Amy Abrams

A guide to building a business you enjoy running without caving under the pressure to grow.

After initially launching their company, small-business owners are bombarded with a flurry of “advice” on how to grow fast, be more profitable, and imitate other successful start-ups. While these tips may work for some people, they fail to consider the astounding variety of needs, motivations, and goals that each entrepreneur has for starting her business.

Entrepreneurs Abrams and Lancaster explore how to grow an enterprise that is not only successful but also sustains the owner’s personal goals and needs-in terms of size, culture, and level of involvement. Drawing on their experience as well as on interviews with more than one hundred successful women business owners, Abrams and Lancaster guide readers through the principles that matter most when you work for yourself.

More a supportive guide than a list of dos and don’ts, this book empowers entrepreneurs to ignore popular “wisdom” and peer pressure and take charge of their businesses in a way that will help them succeed on their own terms.

The Big Enough Company: Creating a Business That Works for You from Portfolio Hardcover is available in print and digital format from Amazon and Barnes & Noble.

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Steve Jobs Makes Me Better

Wednesday, August 31st, 2011

by Fauzia Burke

Steve Jobs stepped down as the CEO of Apple on Aug. 24, 2011, and if you read the news on Twitter first, then you also saw the millions of tweets thanking him and feeling sad at the news of his departure. Think about that for a minute: we, the people, were thanking the CEO of a company for making us better.

Most of us don’t even know the CEOs of companies, but we know Steve Jobs. We know him because he was always on our side. His decisions about design, beauty and elegance were not about technology; they were about us.

Apple makes great products, but I was not always a Mac fan. Actually, until 2007, I was a PC user. I just assumed that Macs were for those creative types, the artists and graphic designers and photographers and movie makers. I am a publicist and a small business owner. I figured I could do with a PC.

Our family’s love affair started with the iPod, of course. John, my husband and our home and company CIO, had bought several MP3 players and told our tween girls that they were the same as an iPod, just a lot cheaper. Of course, that was not going over well, so we bought them iPods. Those were the first Apple products in our home.

Upon seeing the elegance of the design, both John and I got iPods, as well. Then John bought a Mac Mini for the home to test it out in June 2007. We thought our girls would enjoy the music, photo and movie programs. Not only did they enjoy them, but we loved them, as well.

In fall 2007, John then bought himself a MacBook Pro, and for our daughter’s 13th birthday we got her a MacBook (we owe our current Mac devotion to her love of Apple products). After seeing John’s laptop, I, of course, had Mac envy and wanted a MacBook Pro for myself.

Now our home was almost totally powered by Mac computers, and we were loving them. The programs and templates allowed me to do my best work. The laptops were effortless. Gone were the days of my laptops overheating (yes I am talking to you, HP) or freezing for no reason (that’s you, Microsoft). I could already feel that this laptop was about me. It just worked.

In our Web design department at FSB (our firm), we moved to Macs in the office. Now the Macs had started moving into the office, as well. We were switching our website development to Dreamweaver and did not want to buy the expensive program for PC, so in came the Macs. They were, of course, a big hit.

In the meantime, one of our publicists’ computer crashed from a virus (remember the blue screen of death?). By this point, John was frustrated by how much tech support was needed by the PCs and decided to get her a Mac Mini. This required our company to change our software needs, which were PC based, so we developed an awesome database that was Web-based. Now we were platform-agnostic and could work from anywhere. Fabulous!

By 2008 the entire FSB office was converted to Macs. Everyone loved them and felt that they were so much easier to work with. None of us was thinking about how to work with our computer. We were just doing our work, and the Macs were just working. It was all about us.

Then there is the classic story of getting our first iPhones. John really wanted one, but I figured a phone is a phone, and I did not care. But he convinced me that it would be a great anniversary present for each other. I rolled my eyes but went along with it. So on our wedding anniversary, we were standing in line at a Mac store waiting to buy our iPhones. I rolled my eyes and told him he owed me. Then we got the iPhones, and 24 hours later I was converted and was found saying, “You can take my iPhone from my cold, dead fingers.”

There was no turning back. We were Mac devotees. Yesterday I started to count how many Apple products we own, and I lost the count at 30. Our home and our office are completely powered by Apple products, and we could not be happier.

As a small business and a tech-savvy family, our Apple products have made our lives better. We do our best work on our Apple hardware and software. The Macs in the office, including the server, have saved us money and hours of frustration in tech support.

Like millions of others whose lives have been made better by your products, we, as a family and a business, thank you, Steve Jobs, for improving our family life, saving us money in our small business and giving us the tools to do our best work. We all wish you the best of health and continued success.

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Managers, Motivate!

Wednesday, April 27th, 2011

This week we have two business books specifically aimed at managers. It’s said that the best companies are those with the best managers. The pressure put on managers to succeed is an unrelenting force making informative resources critical to progress. Former CEO and President of Verizon Wireless, Denny Strigl, and business coach, Brian Tracy, are two authors featured here that have compiled essential methods that promise to supercharge business performance in managers and their teams everywhere.

Managers, Can You Hear Me Now?: Hard-Hitting Lessons on How to Get Real Results by Denny Strigl and Frank Swiatek

For managers, behavior is the real key to achievement. In order to stop struggling and start delivering, you need to close the gap between what you know and what you do. That’s been Denny Strigl’s method, and now it can be yours, too.

Among the most prominent architects of the wireless communications industry, the former Verizon Wireless president and CEO has had one of the most remarkable careers in modern business. In Managers, Can You Hear Me Now?, Strigl shares all the skills and techniques he used to build Verizon into one of the greatest growth companies in any industry. You’ll learn how to:

  • Create a corporate culture where trust, respect, and integrity flourish — and employees and customers alike are appropriately served
  • “Eliminate the fluff,” get focused, and stop wasting time on things that don’t matter
  • Address issues proactively before they become problems — even employee performance issues
  • Get past your “blind spots,” reinforce priorities consistently, and communicate with clarity
  • Master the Four Fundamentals of Management: growing revenue, getting new customers, keeping the customers you already have, and eliminating costs

Managers, Can You Hear Me Now? includes additional suggestions for bringing the best of your energy and passion into your work, helpful anedcotes from Strigl’s career, simple self-assessment questions, and even a look at how your business day as a successful manager should play out.

Whether you’re the CEO of a large corporation or run your own small business, the lessons from Managers, Can You Hear Me Now? are sure to come through — loud and clear.

Managers, Can You Hear Me Now?: Hard-Hitting Lessons on How to Get Real Results from McGraw-Hill is available on Amazon and Barnes & Noble.

Full Engagement!: Inspire, Motivate, and Bring Out the Best in Your People by Brian Tracy

As a manager, it’s your role to achieve the highest possible return on the physical, emotional, and mental efforts your people put forth. It’s not a return on investment. . . it’s a return on energy. But how are you supposed to light a fire under each employee when studies find that most of them are working at only a fraction of their potential?

In this essential guide, Brian Tracy, the Master of Motivation, shows you how to unlock superstar performance from every single member of your work team. Based on decades of research and thousands of hours invested in maximizing personal and organizational performance, the hard and fast secrets of what you can do (and what you should stop doing) to inspire your employees to peak performance are now available. Packed with powerful, practical ideas and strategies, Full Engagement! shows you how to:

  • create a high-trust work environment
  • drive out the fears that hold people back
  • set clear goals and objectives
  • unlock the potential of each person
  • motivate and inspire employees to greater heights than they ever believed themselves capable of
  • trigger the “X Factor” that maximizes productivity
  • recognize, reward, and reinforce their efforts in a way that energizes each and every one of your people

Your ability to channel the human energies of your staff into higher levels of productivity and performance is the yardstick by which your ability as an executive will be measured.

The great news is that now you have everything you need right in your hands. In this eye-opening book, you’ll learn how to do and say the things that will make your people feel confident, happy, and motivated. . . and allow you to deliver consistently outstanding results for your company.

In these tough economic times, everyone is expected to produce more with less. The only way to succeed is to consistently inspire your people to perform at their absolute best. Full Engagement! provides you with the keys to unlocking not just the hidden drive and abilities that exist within every one of your people. . . but also your own.

Full Engagement!: Inspire, Motivate, and Bring Out the Best in Your People from AMACOM is available on Amazon and Barnes & Noble.

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Looking for Balance in a 24/7 World

Thursday, February 3rd, 2011

By Fauzia Burke

It is not uncommon for me to get business e-mails at 6:30 a.m. or 12:00 midnight. Until recently, it was also not uncommon for me to answer them. However, this year for my birthday I’ve decided to give myself the gift of balance.

We live in a culture of 24/7 work and it has become normal to many of us. We have raised the expectation of availability to a point that is unhealthy. Recently, a potential client wrote to me on a Saturday, then wrote back on Sunday wondering why I had not e-mailed him back. Another prospective client emailed me at 10:30 on a weeknight and by 8:30 the next morning had written again, a little frustrated, asking for a response. Another person asked to talk to me on a Saturday, and when I informed her that I don’t work on the weekends, she was irritated.

I realized that by trying to always play catch up and accommodate the 24/7 expectations, I was feeling exhausted, overwhelmed and unbalanced. To get some solutions, I turned to an author who has written a book on the challenges we face at work today. I asked Tony Schwartz, author of “The Way We’re Working Isn’t Working,” how to handle the 24/7 expectations. He said, “We can’t control the expectations of others, but we can seek to manage them. Above all, it makes sense to try to invest your energy in what you have the power to influence.”

What I am discovering is that living on this crazy cycle is a choice, being “open” 24/7 is a choice. We ourselves have set up these expectations. Everyone I know seems to be tired and overwhelmed because we are trying to stay ahead of the information overload.

And we are not alone. According to Daniel Patrick Forrester, a client and author of “Consider: Harnessing the Power of Reflective Thinking In Your Organization,” “25 percent of our workdays are spent immersed in information overload.” I asked him for some advice on how to tackle all of the information coming at us.

Information abounds and will forever compound as the world further connects. What we all can do is to force time into our habits and routines to simply think and value reflection as much as we value responding to the onslaught of data that will forever pour over us.

We are taking no time to think, to consider, to plan or to dream. All we are doing is trying to stay ahead of e-mails, Tweets, DM, status updates, LinkedIn invitations and more.

Seth Godin recently wrote a blog called Lost in a Digital World which was retweeted 952 times within 24 hours. He recommends that we turn off the noise and turn on the productivity.

One of the biggest disadvantages of technology is the lack of “thinking time.” Forrester tells us that the reason we have so little time to think is because, “our habitual use of technology and bias for immediacy and rapid response has contributed to fragmenting our attention across many issues at the cost of allowing deep exploration around any one issue.”

Many of us depend on multitasking as the only way to get everything done. However, there is a cost to all this multitasking, I worry that we are doing nothing to the best of our abilities. Schwartz talks about the myth of multitasking: “The brain can’t do cognitive tasks at the same time, so you end up dividing attention between them, as your brain switches back and forth. The result is that you do an injustice to everything, and everyone your splitting time between. We’re sequential beings, not simultaneous. One thing at a time: it’s been around as a basic principle since the dawn of time!”

In the last six months, I have made some small changes in my life. Twice I took two weeks off completely unplugged. To tell you the truth it takes a few days to find a rhythm, a few days to remember how to “be” without the noise, but after that it is blissful. And you know what? The world did not stop, nor did anyone miss me. I just slipped in and out of the river of digital information with no consequences. I found that when I returned I had better ideas, more energy and fully formed thoughts. This year I plan to take more steps for creating balance in my life. Like anything else it’s a choice and like anything new it will take some practice.

Why not join me? I say to my fellow workers, set some office hours and stick to them, take back your lunch hours and unplug during dinners, family times and vacations. We deserve our own time and even more importantly our own attention.

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